At Laama Grand Wellness, we strive to provide exceptional wellness services and products to our valued clients. Your satisfaction is important to us. This Refund Policy outlines the conditions under which refunds may be issued for services and products purchased at Laama Grand Wellness or Laama Spa locations.

1. Services Refund Policy

We aim to deliver high-quality treatments and services. However, in the rare event that you are unsatisfied with a service, our refund policy is as follows:

1.1. No Refunds for Completed Services

Once a service has been provided or completed, we do not offer refunds. If you are dissatisfied with the quality of the service, please notify our management team immediately at the time of your appointment, and we will make every effort to rectify the issue.

1.2. Cancellation and Rescheduling

24-Hour Cancellation Notice Required: If you wish to cancel or reschedule your appointment, we kindly ask that you provide at least 24 hours’ notice to avoid charges.
Late Cancellations: Cancellations made less than 24 hours before the scheduled appointment may be subject to a cancellation fee of up to 50% of the service cost.
No-Shows: Clients who fail to show up for their appointment without notice will be charged the full price of the scheduled service.

1.3. Prepaid Service Packages

For prepaid service packages, the following refund rules apply:

Unused Services: If you have purchased a prepaid package and no longer wish to continue with the remaining services, you may request a refund for unused services, minus any discounts that were applied during the initial purchase.
Partially Used Packages: If a portion of the package has been used, the refund will be prorated based on the number of used services and calculated at the full, non-discounted rate of those services.

2. Products Refund Policy

We take great pride in offering organic, handmade products at Laama Grand Wellness and Laama Spa locations. If you are unsatisfied with a product purchased, our product refund policy is as follows:

2.1. Eligibility for Product Refunds

To be eligible for a refund or exchange on products, the following conditions must be met:

The product must be unused and in its original, unopened packaging.
The request for a refund or exchange must be made within 7 days of purchase.
Proof of purchase (receipt or invoice) is required for all refund requests.

2.2. Non-Refundable Products

Due to hygiene and safety reasons, the following products are non-refundable:

Opened or used skincare products, oils, and cosmetics
Customized or personalized items

2.3. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 7 days of receipt. We will arrange for a replacement or offer a full refund upon return of the product. We may ask for photographic evidence of the damage.

2.4. Return Process

To initiate a return or refund for products:

Contact us via email at info@laamawellness.com or call our hotline at +94 812 121 311.
You will need to return the product to our main location or one of our partner spa locations, depending on where the product was purchased.

3. Refund Processing

Once your refund request is approved:

For Services: Any applicable refunds for services will be processed within 7-10 business days after confirmation, using the original payment method.
For Products: Refunds for products will be processed once the product is returned and inspected. The refund will be issued to the original payment method within 7-10 business days.

4. Changes to this Refund Policy

We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately.

5. Contact Us

If you have any questions or concerns regarding this Refund Policy, please reach out to us:

📞 Hotline: +94 812 121 311
💬 WhatsApp: +94 705 321 311
📧 Email: info@laamawellness.com

By using our services and purchasing our products, you acknowledge that you have read, understood, and agreed to this Refund Policy.