Welcome to Laama Grand Wellness! These Terms of Service (“Terms”) govern your use of the website, services, and products provided by Laama Grand Wellness and Laama Spa locations across Sri Lanka. By accessing or using our website, services, or purchasing our products, you agree to abide by these Terms.

1. Acceptance of Terms

By visiting the Laama Grand Wellness website or engaging with our services, you agree to these Terms. If you do not agree to these Terms, you should not use our website or services.

2. Services Overview

Laama Grand Wellness provides a variety of wellness and spa services, including, but not limited to, massages, beauty treatments, Ayurvedic therapies, and body scrubs. We also offer handmade organic products for sale. Our services are available at our main wellness center and Laama Spa locations in star-class hotels throughout Sri Lanka.

3. User Responsibilities

You are responsible for ensuring that the information you provide when booking services or purchasing products is accurate and complete. You agree to use the website and services only for lawful purposes and in compliance with all applicable laws and regulations.

3.1. Age Restrictions

To use our services or make purchases, you must be at least 18 years old or have parental or guardian consent.

4. Appointments & Bookings

4.1. Booking Services

Services can be booked online, via telephone, or in person at our spa locations.
To secure an appointment, you may be required to provide a deposit or pre-payment.

4.2. Cancellations

Cancellations must be made at least 24 hours in advance. If less than 24 hours’ notice is provided, you may be charged a cancellation fee. Please review our Refund Policy for more information on cancellations.

4.3. No-Shows

Failure to show up for a scheduled appointment without notice will result in full payment being charged for the missed service.

5. Product Purchases

5.1. Online and In-Store Purchases

Our organic and handmade products can be purchased online through our website or in person at Laama Grand Wellness or Laama Spa locations.

5.2. Return & Refund Policy

Please refer to our Refund Policy for information regarding returns and refunds on products.

6. Pricing and Payment

6.1. Pricing

All prices for services and products are listed in United States Dollars (USD) unless otherwise noted. Prices are subject to change without notice.

6.2. Payment Methods

We accept various forms of payment, including cash, credit/ debit cards, and bank transfers.

6.3. Taxes

All applicable taxes, including VAT and service charges, will be added to your purchase at checkout or the time of service.

7. Intellectual Property Rights

The content on our website, including text, images, logos, and design, is the intellectual property of Laama Grand Wellness. You may not reproduce, distribute, or create derivative works of this content without our prior written consent.

8. Disclaimers

8.1. Health & Wellness

The treatments offered at Laama Grand Wellness and Laama Spa are not a substitute for professional medical advice. Always consult a healthcare provider before beginning any new treatment.
The benefits described in our service descriptions are based on traditional wellness practices. Individual results may vary.

8.2. Product Information

We aim to provide accurate information regarding the ingredients and benefits of our products. However, we do not guarantee the results of using our products, and they should not be used as a substitute for medical treatments.

9. Limitation of Liability

To the maximum extent permitted by law, Laama Grand Wellness and its affiliates shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of our website, services, or products. This includes, but is not limited to, any damages related to loss of profits, data, or business opportunities.

10. Changes to Terms of Service

Laama Grand Wellness reserves the right to modify or update these Terms at any time. Any changes will be posted on this page, and your continued use of the website or services after such changes constitutes your acceptance of the new Terms.

11. Governing Law

These Terms are governed by the laws of Sri Lanka. Any disputes arising from these Terms or your use of our services will be subject to the jurisdiction of the Sri Lankan courts.

12. Contact Us

If you have any questions regarding these Terms of Service, please reach out to us:

📞 Hotline: +94 812 121 311
💬 WhatsApp: +94 705 321 311
📧 Email: info@laamawellness.com

By using our website and services, you acknowledge that you have read, understood, and agree to abide by these Terms.