📞 +94 812 121 311 or WhatsApp: 
+94 705 321 311 for quick reservations and inquiries
Effective Date: 15.10.2024
Laama Grand Wellness and Laama Spa are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and engage with our services, including treatments at Laama Grand Wellness and Laama Spa locations in star-class hotels.
By using our website (www.grandlaamawellness.com) and services, you consent to the practices described in this policy.
1. Information We Collect
When you visit or interact with our website or services, we may collect the following types of information:
1.1. Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Make reservations or inquiries
- Subscribe to newsletters or promotional offers
- Contact us through our online forms, email, or phone
- Share feedback or leave a review on our website
The types of personal information we may collect include:
- Full Name
- Email Address
- Phone Number
- Address (if required for bookings)
- Payment Information (if making purchases)
1.2. Automatically Collected Information
We may automatically collect certain information when you visit our website, such as:
- IP address
- Browser type and version
- Operating system
- Pages you visit on our website
- Time and date of your visit
- Referring website or search engine
This information helps us analyze trends, administer the site, and improve user experience.
2. How We Use Your Information
We use the information we collect in various ways, including:
- To process and confirm your bookings or reservations
- To communicate with you regarding services, promotions, or updates
- To send you reminders for upcoming appointments or offers
- To provide customer support and respond to your inquiries
- To understand your preferences and improve our services
- To administer contests, promotions, or surveys
- To protect against fraudulent activities
3. Sharing Your Information
We do not sell, rent, or share your personal information with third parties for their direct marketing purposes. However, we may share your information with trusted third parties for the following purposes:
- Service Providers: To facilitate payments, process bookings, and manage our customer database
- Business Transfers: In the event of a merger, sale, or asset transfer involving Laama Grand Wellness
- Legal Obligations: To comply with legal requirements, such as court orders or government regulations
We ensure that these third parties comply with applicable privacy and data protection laws and use your information only for the intended purposes.
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our website. These cookies help us:
- Remember your preferences for future visits
- Analyze website traffic and usage patterns
- Provide personalized content and recommendations
You can choose to disable cookies through your browser settings, but please note that some features of our website may not function properly if cookies are disabled.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes secure payment gateways, encrypted communication, and restricted access to your data.
While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
6. Your Rights
You have the following rights regarding the personal information we hold about you:
- Right to Access: You can request a copy of the personal information we have about you.
- Right to Correction: You can request corrections to any inaccurate or incomplete information.
- Right to Deletion: You can request that we delete your personal information, subject to legal obligations.
- Right to Withdraw Consent: You can withdraw consent for receiving promotional communications at any time.
To exercise any of these rights, please contact us using the information provided in Section 8.
7. Third-Party Links
Our website may contain links to third-party websites, including social media platforms, partner sites, and hotel affiliates where Laama Spa operates. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing any personal information.
8. Contact Us
If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact us at:
- 📞 Hotline: +94 812 121 311
- 💬 WhatsApp: +94 705 321 311
- 📧 Email: info@laamawellness.com
9. Changes to This Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we protect your information.
10. Disclaimer
The information provided on this website is for general informational purposes only. While we make every effort to ensure that the information is accurate and up-to-date, we make no warranties or guarantees regarding the completeness, accuracy, or reliability of the content. Visitors to the site are advised to use the information at their own risk.
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information in accordance with this policy.
